Data deletion
Effective October 1, 2026 · Updated October 21, 2026
You can delete a channel's data or your whole account from Synex at any time. Choose one of the options below; deadlines are listed in the table. October 21 update: disclosures for automatic campaigns, service providers and backups have been supplemented.
1. Delete in the app or on the web
- One channel: Settings › Channels › Disconnect. We revoke the token and delete that channel's posts, metrics and comments within 24 hours. You can export a CSV from the archive first.
- Your whole account: Settings › Account (or Data & privacy) › Delete account. We delete all channel data and the account within 24 hours.
2. Remove Synex on the platform
- Threads: in the app, go to Settings › Account › Website permissions and remove Synex.
- Instagram: in the app, go to Settings › Apps and websites and remove Synex.
- YouTube (Google): remove Synex under third-party access in your Google security settings.
When Meta sends us a deletion request, Synex registers a deletion job and returns a status URL and a confirmation code. Use the confirmation code below to check the status.
- Google security settingshttps://security.google.com/settings/security/permissions
3. Request by email
Email info@quantus.kr from the address you signed up with. We complete the deletion within 7 days and confirm by email.
4. Deadlines
| Trigger | What happens | Deadline |
|---|---|---|
| You disconnect a channel in the app | Token revoked and that channel's data deleted | 24 hours |
| You remove the app on the platform (Threads uninstall or deletion request, Instagram deauthorization or data deletion request) | Deletion job registered; status URL and confirmation code returned | 24 hours |
| You revoke access at Google | We notify you that the connection ended, then delete | 7 days |
| You delete your account | All channel data and the account deleted | 24 hours |
| You request deletion by email or on this page | Same as above | 7 days |
5. What is deleted and what is kept
- Deleted: account information, channel tokens, imported posts, media and metrics, comments and mentions, AI draft records, Instagram campaign settings, material versions and dispatch records, push tokens and notification records.
- Kept by law: payment, supply, contract and withdrawal records are kept for 5 years under the Korean E-Commerce Act, and access logs for 3 months under the Protection of Communications Secrets Act, then deleted.
The deadlines on this page concern primary service data. Backup lifecycle and soft-delete retention are explained in section 6 of the Privacy Policy; they do not guarantee complete deletion within 35 days.
Check deletion status
Enter the confirmation code you received for a platform deletion request.