Privacy Policy

Article 1 (Personal Information Collected)

The Company collects the following personal information to provide its services:

• Required information: Name, email address, password hash
• Social account information: Instagram/Threads username, account ID, access token
• Service usage information: Access logs, device information, service usage records

Article 2 (Purpose of Collection)

Collected personal information is used for the following purposes:

1. User identification and authentication
2. Social media account integration and automation services
3. AI-based content generation and performance analysis
4. Service improvement and new feature development
5. Customer support and announcements

Article 3 (Retention and Use Period)

1. Personal information is retained during the service usage period and will be destroyed without delay upon withdrawal.
2. However, if retention is required by applicable laws, the information will be stored for the required period:
   • Records related to contracts or subscription withdrawals: 5 years
   • Records related to payment and supply of goods: 5 years
   • Records related to consumer complaints or dispute resolution: 3 years
   • Access logs: 3 months

Article 4 (Disclosure to Third Parties)

1. The Company does not, in principle, provide users' personal information to external parties.
2. However, minimal information may be shared for service provision in the following cases:
   • Meta (Instagram/Threads) API: Account information for social media activities
3. Information may be provided in accordance with relevant procedures when required by law.

Article 5 (Personal Information Protection Measures)

The Company takes the following measures to ensure the security of personal information:

• Encrypted storage of social media access tokens
• Data transmission encryption via SSL/TLS
• Access rights management and access control
• Regular security inspections and updates
• Minimization and training of personnel handling personal information

Article 6 (User Rights)

Users may exercise the following rights at any time:

1. Request to view personal information
2. Request to correct personal information
3. Request to delete personal information
4. Request to suspend processing of personal information
5. Disconnect social media account integration
6. Withdraw from service and delete data

Article 7 (Contact Information)

For inquiries regarding personal information processing, please contact us at:

• Service: Synex.ai
• Email: support@synex.ai