Synex

Terms of Service

Effective October 1, 2026

These terms set out the conditions for using the Synex web and mobile apps (the "Service") provided by Synex ("we") and the rights and obligations of you and us.

1. Definitions

  • "Channel account" means a Threads account, Instagram professional account or YouTube channel you connect through official APIs.
  • "Creator" means one person or one brand that groups several channel accounts.
  • "Credits" are the units consumed when you use AI features.

2. The Service

  • A unified dashboard, insights, archive and search across your connected channels
  • An inbox to read and answer comments, replies and mentions from all channels in one place
  • Creation tools such as writing and scheduled publishing, and reports
  • AI reply drafts, generated only when you ask for one

The Service never engages automatically, such as commenting on or liking other people's posts. Every write action is performed by you.

3. Sign-up and accounts

  • You sign up with email or a social login (Google, Kakao, Apple). By signing up you agree to these terms and the Privacy Policy.
  • You must provide accurate information and keep your account secure.

4. Connecting channels

  • You may connect only accounts you are authorized to use, and you must follow each platform's terms and policies (Meta Platform Terms, Threads and Instagram Terms of Use, etc.).
  • You can disconnect at any time. When you do, we revoke the token and delete that channel's data as described in the Privacy Policy.
  • Some features may be limited by platform policy or API changes.

5. YouTube

The Service's YouTube features use YouTube API Services. By using the YouTube features, you agree to be bound by the YouTube Terms of Service. The Google Privacy Policy also applies to YouTube data.

The Service never writes to YouTube and shows YouTube figures exactly as YouTube provides them.

6. AI features

  • AI reply drafts are generated only when you request them. The first time, we tell you the AI provider and what is sent, and ask for your consent.
  • AI drafts can be wrong or inappropriate. You must review and edit them before sending, and you are responsible for what you send.
  • AI features consume credits; the amount is shown on the button.

7. Your obligations

  • Do not use the Service for spam, harassment, illegal content or infringing others' rights.
  • Do not call or circumvent the Service or platform APIs in abnormal ways.
  • Follow the community guidelines of the platforms you connect.

8. Your content

You keep the rights to your posts and media. We process them only as needed to provide the Service.

10. Changes to the Service and these terms

  • We announce changes to these terms in the Service 7 days before they take effect (30 days for changes that are unfavorable to you).
  • If you do not agree with the changes, you may stop using the Service and delete your account.

11. Account deletion and restrictions

  • You may delete your account at any time; we delete your data within 24 hours, except records we must keep by law.
  • We may restrict use if you seriously violate these terms or platform policies.

12. Limitation of liability

  • We do not guarantee results such as follower or view growth.
  • To the extent permitted by law, we are not liable for losses caused by events beyond our control, such as platform policy changes, API outages, platform sanctions on your account or natural disasters.

13. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Korea, and disputes are resolved by the competent court under the Korean Civil Procedure Act.